Last updated: 24/09/2024

Privacy Policy

Transcrew Heating & Cooling Technologies Limited ("us", "we", or "our") operates www.transcrew.co.uk (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

Google Analytics:

We use Google Analytics to collect information about your use of our website. Google Analytics provides us with insights into website traffic, user behavior, and other relevant information to help enhance user experience and improve our services. Google Analytics may collect the following types of information:

• IP address
• Browser type
• Pages visited
• Time spent on pages

For more information on how Google Analytics handles user data, please refer to Google's Privacy Policy.

Google Recaptcha:

We use Google Recaptcha to protect our website from spam and abuse. Recaptcha verifies that users are human, preventing automated bots from accessing our services. For more information on how Google Recaptcha handles user data, please refer to Google's Privacy Policy.

Spruce.Energy:

We use the Spruce app to provide quote estimates for our services on the request a quote page. Personal information provided through Spruce, such as contact details, will be used solely for the purpose of generating and communicating and generating quotes. For more information on how Spruce handles user data, please refer to the Spruce.eco Privacy Policy.

Third-Party Applications:

We utilize third-party applications, including Xero, Stripe, and GoCardless, for various business operations. Customer details may be added to these applications for invoicing, payment processing, and subscription management. Each of these applications has its own privacy policy, and we recommend reviewing them for specific details:

• Xero Privacy Policy
• Stripe Privacy Policy
• GoCardless Privacy Policy

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

Data Security

The security of your Personal Information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

This Privacy Policy is effective as of 02/01/2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us.